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Webex Updates!

Here’s the latest news regarding your favorite colorful applications.

Webex Teams, which was made available to all Miami faculty, staff, and students in 2020, is getting some new branding! Teams will now just be Webex. Just… plain Webex!

The other side of this coin is that Webex Meetings is also going away. The “new” Webex app (pictured above) will now fulfill the main functions of both the Webex Meetings and Webex Teams apps — essentially, they have been collapsed into one app!

The good news is: If your machine is managed by Miami, you don’t have to do anything. Your Teams app will quietly update to Webex, and the Meetings app will go away.

If your computer is not managed by Miami, it’s still a pretty easy switch. In Teams, when the update is ready, you will see a green notification to let you know the app is ready to update. Once you allow that, your application will be the brand-new Webex.

After this update, when you start and schedule meetings, they will open in the Webex app.

For more information about Webex and the consolidation of the two apps, please visit the Cisco site.

Automatic transcriptions available in Zoom starting in February!

In a victory for accessibility advocates everywhere, and especially to the delight of the AccessMU team, we are excited to announce that automatic transcriptions are now available in our Zoom instance!

To enable these live captions, you’ll need to flip a switch in your Zoom settings:

Note: To enable auto transcriptions, you will need to be running the latest version of Zoom, so please check to make sure your app is up to date!

Note 2: Only the HOST can enable and disable the automatic transcriptions.

In the Settings menu, under “Accessibility,” make sure the box next to “Closed captioning is available” has a blue checkmark.

Then during your meetings, you will see a button labeled “CC” — select that and then “Enable Auto Transcription.”

One thing to remember is that these are transcriptions provided by artificial intelligence — there is no “live” person in the back end of your Zoom call providing a typed transcript. As such, there may be some mistakes as the technology learns.

And that’s it!

Important caveat:

Automatic transcription is currently not accurate enough to be used in any cases where a person with a disability requests a captioning accommodation.  For more information about providing student accommodations, please contact the Miller Center for Student Disability Services.

InfoSec recommendation: Update your Jabber client on personal devices

Cisco recently released some updates for potential vulnerabilities in its Jabber product.

In September 2020, researchers reported the Jabber client could be infiltrated with malicious code that could then spread throughout your network. According to Ars Technica, these reported vulnerabilities impact all currently supported versions of the Cisco Jabber client (12.1 through 12.9) on macOS, Windows, and mobile platforms.

The good news is that our Information Security team has already pushed the fix for this vulnerability to all computers managed by Miami. However, we highly recommend that if you have installed the Jabber client on your personal computer in light of the work-from-home era (and especially if you installed it on your smartphone), please install the patches now. Links to the macOS, iOS, Android, and Windows versions of the recommended Jabber client can be found in the Knowledge Base.

If you are using Jabber on your smartphone, please make sure you are running version 12.9.4.

More information and links to the patches are available at Cisco’s site.

Quick tip: Edit your Webex profile

Did you know you can edit your display name and profile picture in Webex? Customizing your profile is easy. Just follow the steps here:


For instance, you can change your display name to include your pronouns.

Note: This article includes information on how to change your email and password, but we use single sign-on with our Webex instance, so you won’t be able to do that.

Reminder: Check for updates

Here is your periodic reminder to check for updates for your Webex and Zoom desktop applications.

For instructions on how to update your applications, visit the following support sites:

Make sure your applications are never more than a month out of date!

As always, visit our dashboard at MiamiOH.edu/ITStatus for up-to-date status information on your favorite Miami applications.

Thank you: From IT Services

For this Tuesday edition of the Remote Tools Blog, we want to make a different kind of statement.

This year, we have a lot to be grateful for. Our IT family is growing, we’re improving as professionals and as people, and we continue to be successful in providing the services the campus needs while at the same time taking care of ourselves and our emotional well-being.

We’re grateful for you: our readers and clients who keep us going. Thank you for your support and your camaraderie.

Thank you.

5 quick tips for video meeting success

We’re all pros at conducting virtual meetings by now, but it never hurts to brush up on our skills! Here are five quick tips for you to incorporate into your meeting routine.

Check your space and your appearance

You’re at home — but this is still a professional venue! You may or may not have fuzzy socks on, but make sure at least your top half is presentable and isn’t distracting to your coworkers, students, or instructors.

Also, make sure to check your surroundings and, if possible, use a naturally well lit area (try not to have light behind you, because that can overwhelm your webcam).

Check for updates

Open the Zoom or Webex desktop app five to 10 minutes before your meeting, just in case the app needs to update. Nothing like needing to update your app and then being late to an important meeting.

Mute when you’re not talking

This helps keep the background noise level down and prevents crosstalk. Of course, you’ll have to remember to unmute when you want to say something!

Prepare to share

Before you press the “share” button when you need to have your coworkers see your screen, make sure any private or sensitive information is hidden and you have closed all the extra tabs you may have open.

Stay on track

You can be more visible during online meetings than you are in face-to-face settings, especially if coworkers and friends have their app set up to display everyone in the same panel (Hollywood Squares style). So pay attention to the meeting and stay focused — and definitely no eating.

There you have it: five tips for you to try out next time you’re on a video conference call. Subscribe for twice-weekly updates!