By Dania Puente, Miami University Rec Center Marketing Assistant
Senior Owen Bressler is one of our Rec student managers majoring in Small Business Commerce and is part of the Miami University ROTC program. Owen has been working at the Rec since the summer of 2015 where he started as customer service staff.
Now as a student manager his job consists of cross-training between all student positions (informal, pro-shop, and reception) and he is often in charge of a variety of projects within all areas. Additionally, he assists our Customer & Facility Services Assistant Director Beth Keith with the SilverSneakers® program. Over the summer Owen takes on different projects such as helping with our Golden Community and assisting with memberships.
Jessie Bayer is the Customer and Facility Services Intern and Owen’s supervisor
“Owen is an incredibly hard worker and really goes above and beyond for our patrons” shared Jessie.“He takes extra time to really get to know them and tries to learn at least one fact about every single one of our patrons, and really forms a sense of community here” she added.
Beth Keith and Owen work together in various projects “His attention to detail and determination to deliver exceptional customer service to our members is unparalleled by his peers. I don’t know what I would do without him!” said Beth.
When asked about his favorite part of the job, Owen said that it is interacting with and meeting new customers. “I really like knowing the patrons so I created a list with their names on and one thing about them,” he said. He keeps that list in his wallet so he can go through it when needed.
“The coolest thing about my job is getting to know the patrons, knowing their name and that they know yours” he expressed.
This past summer Owen underwent field training to become a Second Lieutenant in the air force after graduation next Spring. He believes that the leadership and mentoring experience that he received at the rec will help him in his future position, where he will be leading between 60-120 people.
Owen stated “getting to know people individually is very important for the job that I’ll be doing in the future” which he has certainly experienced here at the Rec.
A piece of advise that Owen would like to give to future student managers is “treat it more than a job, treat it more than just swiping cards or being at pro shop or just working for money”.
He expressed that students should get as much experience out of this job as much as they can, that “it is the best job on campus”.
“The things you do today will influence what you’ll be remembered for tomorrow,” said Owen and he wants to be remembered for giving 100 percent every single day.