Crisis Management

Goals
The university’s goals when a crisis occurs are to:

  • Respond quickly to immediate threats to the well-being of students, faculty, and staff
  • Respond to the emotional as the well as the physical impacts of the crisis on victims, family members, and the greater university community
  • Protect the human, physical, and financial assets of the university
  • Communicate openly, honestly, and proactively with the University constituents, recognizing the important of avoiding panic, speaking with one voice, and balancing individuals’ rights to privacy with the public need to know about the situation
  • Demonstrate through its management of the crisis that the university is maintaining responsible control of the situation, viewing each crisis as an opportunity to establish trust and build the university credibility and reputation
  • Initiate internal review of the crisis review as appropriate
  • Ensure appropriate follow-through on commitments made during the crisis, and, after the crisis has subsided, evaluate the university response to improve procedures

Travel Programs Crisis Response Team

The primary task of each member of the team is to define his/her respective role and responsibilities in carrying out the plan in order to strive for a coordinated effort.

 

Responsibilities of the On-Site Director

  • Get to the scene as soon as possible (students are comforted by the presence of the faculty director or someone they know and knows them)
  • Take control of the situation
  • Follow the Communication Protocol
  • Start a written log of the events, details and actions taken
  • Coordinate all activities with the First Responder
  • Procure lodging and food supply for relocation, if necessary
  • Prepare vehicles for departure, if necessary
  • Prepare travel plans

 

First Responder – On Campus:

  • Responsible for all aspects of responding to a crisis
  • Convenes the team in person or virtually when necessary and delegates assignments as needed
  • Represents university and speaks for the university when responding to a crisis
  • Facilitates communication about and implementation of procedures
  • Coordinates advice on the health and safety conditions within a country or region

The responsibility of the First Responder is to follow through to resolution in all realms of the crisis. If it becomes necessary to pass a task or responsibility off to another member of the team, or someone outside of the team, the First Responder explicitly communicates that the task is being passed on and asks the Second Tier Responder to follow through to resolution, including communicating to the First Responder that the task has been passed on.

The primary task of each member of the response team is to define his/her respective role and responsibilities in carrying out the plan in order to strive for a coordinated effort.

Communication
Effective communication is critical to any crisis management system. All involved must be informed.

The First Responder on campus is the point of contact with whom the University Police communicates about a crisis situation. In the event of a crisis, the First Responder must contact the University Police Campus Dispatcher. University Police should be provided with appropriate details about the study abroad program, the nature of the crisis, and contact information. The First Responder will communicate to the Core Group at each point of change in the crisis and at resolution of the crisis.