The Banner 9 project is a big, complex beast with many moving parts. In formal project management lingo, we call it a “program” made up of many “projects.” Some of the work we are doing is for the “program” – like setting up the Dev, Test, and Prod versions. (See earlier post to learn what Dev/Test/Prod means.) That work supports all of the individual projects. However, each project has a unique timeline, a team of staff, and work to be completed. Issues and questions may be related to the full program or directly to one of the projects.
With an undertaking of this size, it is inevitable that questions and problems will arise. Instead of asking you to keep all of this straight, the Support Desk (513.529.7900 or ITHelp@MiamiOH.edu) is always a correct method to get attention to an issue. It is the most actively monitored support vector, and is used by all of IT Services.
If you are working with an IT development team on an active implementation, feel free to work out an effective method with the team, but the Support Desk is always a good option.